Determining the Characteristics of E-scm for Small and Medium Enterprise in Screen Printing in Indonesia Using Supply Chain Operation Reference and Quality Function Deployment

ASEAN Economic Community has just began which make any businesses need to prepare for the increasingly fierce competition. Technology is needed to support the organization in achieving competitive advantage, including for small and medium enterprises (SMEs) in the screen printing sector in Indonesia. Technology can support a variety of activities or processes within the organization, including in the area of supply chain. E-SCM is one of the technology that can support SMEs in managing the supply chain better. In this study, we design the e-SCM system based on mapping from Supply Chain Operations Reference (SCOR) approach. The features is developed using Quality Function Deployment (QFD). 21 attributes of customer requirements (or wants) are developed from the theory of SCOR, where the weight of each attribute is produced through a survey to 166 respondents SMEs in screen printing business in three cities, Bandung, Jogjakarta and Bali. From the data processing using QFD, we proposed the top 5 characteristics/ features of e-SCM for SMEs in screen printing in Indonesia, namely: 1) Product Order; 2) Production Time; 3) Production Cost; 4) Material Order; 5) Payment Order.